Frequently Asked Questions About Carrier Invoice Auditing and FedEx or UPS Refund Recovery

We audit invoices from both UPS®, FedEx® plus DHL® and Purolator®.

Yes! The free audit means your company can try our carrier invoice auditing technology without any fees. So, for every dollar your company is credited from recovered refunds or reversed surcharges, MTC will not receive any compensation, whether it’s $500 or $20,000 in invoice credits. Even after the free audit, if you decide to continue using our services, there are never any out-of-pocket costs.

Most of our clients are high-volume shippers. Many spending millions of dollars shipping packages throughout the world. That means our clients get top-tier rates, and turn to us to lower their costs even further. But it’s impossible, without automated technology, to track every single package, find inaccurate surcharges, and confirm delivery times. The truth is, we automate the entire process so there’s no additional work on your part. It’s fully automated so our technology finds and validates your refunds and credits fast and accurately. Even with a heavily discounted shipping account, we bring hundreds of thousands of dollars to large-volume shippers, from all over the US and Canada.

No, our services will have no effect on your rate discounts now, or in the future. Under the carrier’s “Money-Back Guarantee,” you are entitled to utilize any means available to ensure you receive a prompt refund when your package is not delivered on time.

The truth is, the carriers want you to be happy and continue using their services. If they could provide the services that we do, then you wouldn’t have to worry about finding your own refunds and discounts. But the carriers aren’t in the business of finding their own mistakes. They leave that up to their clients! So whether you do it yourself or hire a company like MTC to help find the errors and recover the refunds owed to your organization, there is no impact on your relationship or your contract. (Again, with the information you gain from working with MTC, you will have a leg-up when it’s time to renegotiate your contract.)

The way it works is our fee comes from the credits you’ll receive from your carrier. There are no out-of-pocket costs for your company. If you’re not getting money back from your carrier, then we’re not getting paid! We will help your organization find and retain as much money as possible to reduce your shipping costs.

You will receive 100% Customized Reports, absolutely free, that will give you the shipping information and data you need. Each report is created specifically for you and your organization. That means the easy-to-read reports are created exactly as you need them, providing you with knowledge and data to help you do your job better by having critical information at your fingertips.

Auditing invoices manually typically requires a full staff and dozens of available hours each week to do what we’ll do automatically in seconds using our technology-based auditing system. That means no work on your part. Plus, your company only has a 15-day window to submit your verification to the major carriers. Timing is critical. Unless you’re shipping a few packages each week, it is nearly impossible to go through every single invoice by hand and compare it to your carrier pricing agreement or enter each package Tracking number into your web account. MTC makes the audit process simple and hands-free.

No. The process really is “hands-free” for you. We make it easy so you have less work…not more. Once your carrier’s information is added into our system, you have nothing else to do. We will actually updated and consolidated all your invoices with the new credits applied for payment. That’s the invoice you’ll use to pay your carrier. We keep the process simple.